FAQ/Polices/Procedures
TRUST AND SAFETY
What happens if something goes wrong during my appointment?
Are you locally owned and operated?
Do you perform background checks on your employees?
Are you fully insured?
What is your 100% satisfaction guarantee policy?
To Serve Cleaning Services LLC. takes pride in a 100% Satisfaction Guarantee. If a client is not happy, we will come back and re-clean any areas free of charge. At the time of service that an area is being re-cleaned the client must be present to say whether they accept the newly completed work. No refunds whatsoever.
PRICING & POLICIES
What Holidays are To Serve Cleaning Services Closed?
Am I locked into a long term contract?
Do you use your own equipment and cleaning supplies?
What is your minimum pricing?
Do you offer one time cleanings?
How is my monthly price calculated?
What is your refund policy?
How much will Move-In/Move-Out Cleaning or One-Time Deep cleaning cost?
What is your 100% satisfaction guarantee policy?
Payments
Checks returned for non-payment
Payments
Lifting
Hiring Of To Serve Cleaning Employees:
Your Valuables
Cleaning Fee Increases
Keys and Alarm Systems
GETTING STARTED
Do you service my area?
We provide services for the following cities: Galloway, New Albany, Columbus, Patasskala, Pickerington, Hilliard, Upper Arlington, Reynoldsburg, Canal Winchester, Lithopolis, Orient, Blacklick, Whitehall, Gahanna, Westerville, Worthington, Dublin, Delaware, Grandview Heights, Bexley, Grove City, and Groveport
Can I request special tasks or extras?
PLEASE NOTE: For strictly liability purposes, we DO NOT clean blinds or walls.
CLEANING PACKAGES
Services We Do Not Provide:
While your cleaning professionals do their absolute best every service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee to maintain our high standards for results. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!
- Performing services while other services are being performed in or around the home (plumbing, painting, construction, etc.)
- Lifting or moving heavy items (Refrigerator, Stove, Tables, Furniture, etc.)
- Moving vases, hung pictures, or other delicate items.
- Cleaning any item or area that cannot be safely reached using telescopic cleaning tools. If your home requires cleaning of any kind beyond the limits of these tools, we will contact/refer an outside service for you.
- Removing excessive pet hair from upholstery. While our Deep Clean option does include vacuuming furniture, our cleaning professionals have found that guaranteeing the removal of excessive pet hair from upholstery is not possible without commercial grade upholstery equipment that we do not provide. However, they will do their best, and we hope our clients will understand the effort taken.
- Cleaning Exterior Windows
- Removing strong odors (mold, animal waste, smoke, etc.)
- Cleaning Dishwashers and Washing Machines
- Cleaning Light Bulbs
- Cleaning Rodent/Insect Infested Homes
- Removing excess paint from surfaces
- Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
- Heavy marks/stains on walls, baseboards, other painted surfaces due to potential damage to the paint.
- Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped
- To Serve Cleaning Services LLC. reserves the right to refuse to service a home with ANY insect infestation (including seasonal). If an infestation is identified, the cleaning employee will leave the property. You will be contacted immediately and charged a cancellation fee.
- Clean the interior of curio cabinets (will only feather dust exterior)
- Provide any pet or children-related services, nor empty diaper pails.
- Clean Chandeliers
- Provide stain removal
- Clean exterior of windows
- Service outdoor areas
- Clean areas above the reach of our 3ft step ladder
- Clean Animal waste or litter
What are considered Extras?
Inside Refrigerator
Remove contents, wipe down & disinfect, replace contents
Does not include freezer unless requested
Inside Oven
Clean & De-Grease inside oven
Interior Windows
Clean inside window and window sills of reachable windows. We do not clean exterior windows. If the interior windows have condensation, mold, exteme or old mildew buildup we will not clean the interior window under any circumstance.
Walls
WE UNDER NO CIRMCUMSTANCES CLEAN WALLS FOR LIABILITY ISSUES SUCH AS PAINT REMOVAL ETC.
Pet Hair Removal
Pets are awesome, but messy! This extra provides extra time to remove pet hair from floors and carpets. Does not apply to Upholstery (please see our Services page for more information).
Load of Laundry
We dot not provide any laundry services under any circumstances.
Dishes
We do not provide any dish services under any circumstances
Move In/Move Out Cleaning Checklist
Our top to bottom, most thorough clean!
If you are a homeowner, landlord, property manager, tenant, buyer, or seller in need of a professional cleaning service, our Move In/Move Out option will provide you with a thorough cleaning that will prepare the home for you or the new family! (Please ensure that the home is empty prior to our service. We will need electricity and water.)
Living Areas & Bedrooms
- Vacuum/Sweep/Mop
- Remove cobwebs
- Dust all surfaces and items
- Clean ceiling fans and light fixtures
- Switch plates cleaned
- Doorknobs cleaned and disinfected
Bathrooms
- Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
- Toilets cleaned and disinfected
- Floors cleaned and disinfected
- Mirrors cleaned
- Clean ceiling fans and light fixtures as long as the fans are within a reasonable 2-3 step ladder.
- Interior and Exterior of cabinets and drawers cleaned
- Remove cobwebs
- Carpeting vacuumed
- Switch plates cleaned
- Doorknobs cleaned and disinfected
Kitchen
- Sweep/Mop
- Thorough Dusting
- Remove cobwebs
- Clean ceiling fans and light fixtures
- Sinks, Fixtures, Counter tops cleaned and disinfected
- Interior and Exterior of appliances cleaned
- Interior and Exterior of cabinets and drawers cleaned
- Exterior of range hood cleaned
- Stove top, burners, and knobs cleaned (We do not clean drip pans)
- Stainless Steel polished
- Switch plates wiped down
- Doorknobs cleaned and disinfected
Garage & Patio
- Sweep floor
- Remove cobwebs
All Rooms
- Remove trash
- Clean inside windows
- Wipe down window sills and tracks
- Vents dusted and wiped down
- Wipe down baseboards, door facings, and door frames.
One-Time Deep Cleaning Checklist
If your home has not been professionally cleaned within the last month, we require adding the Deep Clean option to give your cleaning professionals the time they need to achieve the high-quality results that they are known for.
Living Areas & Bedrooms
- Vacuum/Sweep/Mop
- Remove cobwebs
- Dust all surfaces and items
- Clean ceiling fans and light fixtures
- Dust vents
- Make beds
- Switch plates cleaned
- Doorknobs cleaned and disinfected
- Wipe down window sills and tracks
- Wipe down baseboards
- Vacuum furniture/under furniture
- Wipe down furniture
Bathrooms
- Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
- Toilets cleaned and disinfected
- Floors cleaned and disinfected
- Mirrors cleaned
- Clean ceiling fans and light fixtures
- Dust vents
- Exterior of cabinets and drawers cleaned
- Remove cobwebs
- Carpeting vacuumed
- Empty trash, wipe down trash can
- Switch plates cleaned
- Doorknobs cleaned and disinfected
- Wipe down window sills and tracks
- Wipe down baseboards
Kitchen
- Sweep/Mop
- Thorough Dusting
- Remove cobwebs
- Clean ceiling fans and light fixtures
- Dust vents
- Sinks, Fixtures, Counter tops cleaned and disinfected
- Exterior of appliances cleaned
- Exterior of cabinets and drawers cleaned
- Interior/Exterior of microwave cleaned & disinfected
- Exterior of range hood cleaned
- Stove top, burners, drip pans, and knobs cleaned
- Stainless Steel polished
- Empty trash, wipe down trash can
- Switch plates wiped down
- Doorknobs cleaned and disinfected
- Wipe down window sills and tracks
- Wipe down baseboards
- Vacuum furniture/under furniture
- Wipe down furniture